Some of our users are currently having issues linking their Xfinity accounts to YSplit. We want to start by sincerely apologizing for any inconvenience, and our team is working hard to resolve the problems as fast as possible.

Here’s one thing we suggest you can try if your Xfinity account is saying your details are incorrect, but you think it’s correct:

  1. Firstly, check if you have received a reset password email from Xfinity. If you haven’t, you can move on to step 3.
  2. If you have, then login to Xfinity and reset your password – you can login to xfinity here. 
  3. Next, try and re-enter your login information into YSplit so we can try and re-link your account.

If you have an upcoming bill in the app, your Xfinity bill will still be paid on time.

If the issue is still not resolved, we’ll send you an email tomorrow to let you know what to do.

Thanks for your patience.


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